Proper training is essential to an effective EGD regulatory program. The fundamental premise of our training is that the ability to quickly identify and assess unusual events or trends is crucial to protection of assets and game integrity. This ability requires a basic knowledge as to how gaming devices and monitoring systems operate in the fast paced modern casino environment. It is not necessary to be a computer geek or a mathematics wizard. The key is knowing what to ask, when to ask it, and how to determine that the information acquired is complete and accurate. Our training uses illustrative examples to show the practical “how-to” accomplish these tasks.
GRC will customize the training to your particular jurisdictional requirements and the experience of your staff. This involves a mutual identification and selection of the topics and the depth most relevant to your situation. We understand that training involves a significant commitment of staff time and resources. We can promise that our training will be lively, engaging and highly informative.
The following is a sample list of training topics:
- Overview of slot technology
- Device verification methods
- Key casino slot personnel
- New high tech cheating techniques
- Unusual collusive theft activities
- Online system reports/monitoring
- Surveillance and slots
- Internal controls compliance
- Investigation techniques
- Patron disputes
- Technology update
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